WARRANTY POLICY
XPATH CNC d.o.o.
Last updated: 17 October 2026
1. General Warranty Conditions
XPATH CNC d.o.o. provides a commercial warranty for its CNC machines in accordance with the terms agreed individually with each Customer.
The applicable warranty period, scope of coverage and any special conditions shall be specified in the quotation, sales contract, order confirmation or warranty certificate issued for the relevant Product.
The warranty period shall commence on the delivery date stated in the applicable delivery documentation, unless otherwise agreed in writing or required by applicable law.
The warranty covers defects in materials and workmanship and failures of the Product to meet the specifications expressly stated in the applicable technical documentation, subject to the conditions and exclusions set out in the relevant warranty documentation.
This Warranty Policy applies to the commercial warranty provided by XPATH CNC d.o.o. It does not replace or restrict any mandatory statutory rights or obligations under applicable law.
2. Electronic Components and Extended Warranty
CNC machines may incorporate electronic components and specialised equipment supplied by third-party manufacturers. These components may include, but are not limited to:
Industrial PCs and computers
CNC controllers and control units
Control panels and electronic interfaces
Servo drives and servo amplifiers
Stepper motor drivers
Frequency converters and inverters
Electronic power supplies
Sensors, encoders and measuring devices
Communication modules and other electronic equipment
Other specialised electronic components procured for a specific Customer order
The commercial warranty for electronic components is limited to a maximum of 12 months, subject to the terms specified in the applicable quotation, contract or warranty documentation.
Electronic components are excluded from any extended commercial warranty that may be offered for the CNC machine beyond the initial 12-month period, unless expressly agreed otherwise in writing.
Where a component is covered by a third-party manufacturer’s warranty, that warranty shall be governed by the manufacturer’s own terms, conditions, exclusions and duration. XPATH CNC d.o.o. may assist the Customer in contacting the manufacturer or supplier where reasonably practicable.
The exclusion of electronic components from an extended commercial warranty does not automatically exclude coverage for a separate defect in another component of the machine. Each claim shall be assessed according to its cause, the applicable warranty terms and applicable law.
Nothing in this section excludes or limits mandatory statutory rights or liabilities that cannot lawfully be excluded.
3. Correct Use of the CNC Machine
The Customer must operate the CNC machine in accordance with its intended purpose, technical specifications, safety requirements and the operating instructions supplied for the relevant model.
The Customer is responsible for ensuring that the machine is operated by appropriately trained and competent personnel who understand the operating procedures, safety precautions and limitations of the equipment.
The machine must only be used for materials, machining operations, tools, speeds, feeds, loads and other operating conditions that are suitable for the specific model and permitted by its technical documentation.
The Customer must not:
Operate the machine outside its specified technical limits or intended purpose.
Exceed the permitted spindle speed, axis speed, feed rate, load or other specified operating parameters.
Use unsuitable, damaged, incorrectly mounted or improperly secured cutting tools, workpieces, fixtures or accessories.
Operate the machine with guards, safety devices, covers or protective systems removed, disabled or bypassed.
Continue operating the machine when abnormal noise, excessive vibration, overheating, smoke, unusual odours, repeated alarms or other signs of a potentially serious fault are detected.
Ignore error messages, safety warnings or maintenance alerts that require attention.
Operate the machine in an environment that does not meet the specified requirements for temperature, humidity, cleanliness, ventilation, power supply or grounding.
Expose the machine to liquids, excessive dust, machining chips or other contaminants beyond the level permitted by the machine’s design and operating instructions.
Use the machine in a manner that could cause avoidable damage to the spindle, motors, bearings, guides, ball screws, control system or other components.
If an abnormal condition or potential fault is detected, the Customer must stop the relevant operation when it is safe to do so, follow the applicable safety procedure and contact XPATH CNC d.o.o. if technical assistance is required.
Damage caused by improper use, operation outside specified limits or failure to follow the operating instructions may be excluded from the commercial warranty to the extent permitted by applicable law and where the relevant cause is established.
4. Installation, Electrical Supply and Operating Environment
The CNC machine must be installed, connected, levelled, configured and commissioned in accordance with the instructions and technical requirements applicable to the relevant model.
The Customer must ensure that:
The installation location provides a suitable, stable and secure foundation.
The electrical supply meets the specified voltage, frequency, power and grounding requirements.
Electrical connections and protective devices comply with applicable safety requirements.
The machine is protected against unsuitable environmental conditions and electrical disturbances to the extent required by its specifications.
Adequate ventilation, lighting, access and working space are provided.
Any required dust extraction, chip removal, cooling, lubrication or other auxiliary systems are correctly installed and operated.
The machine is protected against collisions, impacts, unauthorised access and other foreseeable sources of damage.
Installation, electrical work, commissioning or configuration that requires specialist competence must be performed by appropriately qualified personnel.
The Customer must not modify electrical wiring, safety circuits, controller parameters, machine configuration or other critical systems without the necessary authorisation and technical competence.
Defects or damage caused by an unsuitable electrical supply, poor grounding, incorrect installation, unauthorised configuration or environmental conditions outside the machine’s specifications may be excluded from the commercial warranty where the relevant cause is established and exclusion is permitted by applicable law.
5. Regular Cleaning, Maintenance and Inspection
Regular cleaning and preventive maintenance are essential conditions for the safe and reliable operation of a CNC machine.
The Customer must maintain the machine in accordance with the operating and maintenance instructions supplied for the specific model. Maintenance requirements may differ between machine models and configurations.
The Customer is responsible for carrying out all routine maintenance tasks assigned to the operator or owner in the relevant documentation.
Depending on the machine’s design and the instructions supplied, these tasks may include:
Regularly removing machining chips, dust and other debris from the work area and designated machine surfaces.
Keeping guides, covers, bellows, accessible moving parts and surrounding areas clean as specified in the maintenance instructions.
Checking and maintaining lubrication levels and lubrication systems at the prescribed intervals.
Checking coolant, cutting fluid or other operating fluids where applicable.
Inspecting hoses, cables, connectors, protective covers and accessible mechanical components for visible damage or abnormal wear.
Checking that workpieces, fixtures, tools and other accessories are correctly secured before operation.
Inspecting the machine for unusual noise, vibration, leakage, overheating or other signs of abnormal operation.
Keeping ventilation openings, cooling systems and designated air passages clear where required by the documentation.
Performing prescribed inspections and maintenance of spindle assemblies, guides, ball screws, bearings and other relevant mechanical components.
Recording maintenance activities where maintenance records are required or recommended.
The Customer must use suitable lubricants, fluids, cleaning materials and replacement parts in accordance with the manufacturer’s instructions. Incompatible chemicals, unsuitable lubricants or inappropriate cleaning methods must not be used.
Cleaning must be performed using safe procedures. Before cleaning, maintenance or inspection that requires access to hazardous areas, the machine must be stopped and isolated from its energy sources in accordance with the applicable safety instructions. Safety interlocks and protective devices must never be bypassed to carry out routine cleaning.
The Customer must not direct compressed air, liquids or cleaning agents into electrical cabinets, controllers, motors, connectors, bearings or other sensitive components unless the relevant instructions expressly permit that procedure.
Maintenance intervals must follow the documentation for the specific model and may need to be adjusted according to operating hours, machining conditions, material processed and the working environment.
The Customer must retain relevant maintenance records and provide them when reasonably necessary to assess a warranty claim.
Failure to perform required maintenance, continued operation with inadequate lubrication, excessive accumulation of chips or contaminants, or other maintenance deficiencies may result in the exclusion of a claim where the deficiency caused or contributed to the reported defect and exclusion is permitted by applicable law.
6. Repairs, Modifications and Replacement Parts
The Customer must not carry out unauthorised repairs, dismantling, electrical modifications, mechanical alterations or changes to safety systems that could affect the operation or safety of the machine.
Repairs or interventions that require specialist knowledge must be performed by XPATH CNC d.o.o., a service provider authorised by XPATH CNC d.o.o. or another appropriately qualified provider where permitted by the applicable warranty and law.
The use of non-original, incompatible or unsuitable parts, accessories, tools or electronic components may affect warranty coverage if their use causes or contributes to the defect.
The Customer must not remove, alter, obscure or damage the machine’s serial number, identification plates or other product identification markings.
If the machine needs to be relocated after installation, the Customer should consult the applicable instructions and arrange for appropriate preparation, disconnection, transport, reinstallation and recommissioning. Damage resulting from improper relocation or transport may be excluded from the commercial warranty where the relevant cause is established.
Nothing in this section prevents the Customer from exercising any rights that cannot lawfully be restricted.
7. Components and Damage Not Covered by the Commercial Warranty
Subject to the applicable warranty documentation and mandatory law, the commercial warranty does not cover normal wear and tear, consumables or defects and damage caused by circumstances outside the agreed warranty coverage.
Examples may include:
Cutting tools, cutters, tool inserts and other machining consumables.
Parts that are designed to wear during normal operation, including seals and other wear components.
Normal wear of bearings, spindle assemblies, guides, ball screws and similar components, where the condition results from normal use rather than a covered defect.
Damage caused by collisions, crashes, incorrect toolpaths, incorrect machining parameters or incorrect workpiece setup.
Damage caused by unsuitable cutting tools, improper tool mounting or inadequately secured workpieces.
Damage caused by inadequate cleaning, lubrication or preventive maintenance.
Damage caused by improper use, negligence or failure to follow the supplied instructions.
Damage caused by unauthorised repairs, modifications or interventions.
Damage caused by incompatible replacement parts, accessories, software or external equipment.
Damage resulting from unsuitable electrical supply, voltage fluctuations, poor grounding or other external electrical conditions.
Damage caused by excessive dust, chips, moisture, liquids, temperature, vibration or other environmental conditions outside the specified operating limits.
Damage caused by fire, lightning, flooding, natural disasters or other events beyond reasonable control.
Damage arising during transport, installation or relocation performed by the Customer or a third party, where the damage was not caused by XPATH CNC d.o.o.
Cosmetic damage that does not affect the Product’s functionality and that was not caused by a covered defect.
Damage caused by continued operation after the Customer has identified a fault or warning, where continued operation aggravates the damage.
A warranty claim will be assessed according to the actual cause of the defect or damage. The presence of an excluded condition does not, by itself, automatically invalidate coverage for unrelated defects.
8. Warranty Claim Procedure
The Customer should notify XPATH CNC d.o.o. promptly after discovering a potential defect by emailing info@xpathcnc.com.
The claim should include:
The Customer’s name and contact details.
The machine model and serial number.
The invoice, order confirmation and applicable warranty documentation.
A clear description of the fault and the circumstances in which it occurred.
Relevant photographs, videos, alarm codes or diagnostic information, where available.
Relevant maintenance records, where reasonably necessary to assess the claim.
The Customer must provide reasonable assistance in diagnosing the reported problem and follow appropriate safety instructions.
Before dismantling or shipping the machine or a component, the Customer must obtain instructions from XPATH CNC d.o.o. where such instructions are required for safe handling or warranty assessment.
XPATH CNC d.o.o. may request additional information, conduct remote diagnostics, arrange an inspection or ask for the affected component to be returned for assessment.
If an inspection establishes that the defect is covered by the applicable commercial warranty, the claim will be handled in accordance with the relevant warranty terms and applicable law.
If the claim is not covered by the commercial warranty, XPATH CNC d.o.o. will explain the basis for its assessment and, where appropriate, provide a quotation for chargeable inspection, repair or replacement work before proceeding.
Any applicable statutory claim deadlines and mandatory procedures remain unaffected.
9. Inspection, Repair, Replacement and Costs
For an accepted commercial warranty claim, XPATH CNC d.o.o. will repair or replace the defective component or Product in accordance with the applicable warranty and law.
The appropriate remedy will depend on the nature of the defect, the warranty terms and any mandatory statutory requirements.
The allocation of transport, inspection, labour, parts and other costs will be determined by the applicable warranty documentation and law.
Where a claim is rejected because the reported fault is not covered by the commercial warranty, reasonable inspection, repair and transport charges may be payable by the Customer if those charges have been disclosed and agreed where required.
The Customer must not incur costs on behalf of XPATH CNC d.o.o. without prior written approval, unless otherwise required by applicable law.
Repair or replacement does not automatically restart or extend the commercial warranty period unless the applicable warranty documentation or mandatory law provides otherwise.
10. Extended Warranty
Any extended commercial warranty must be expressly agreed in writing and shall apply only to the Products and components identified in the relevant quotation, contract or warranty certificate.
The extended warranty shall specify its duration, covered components, exclusions and applicable claim procedure.
Electronic components and specialised electronic equipment are excluded from extended commercial warranty coverage beyond the maximum 12-month commercial warranty period, unless expressly agreed otherwise in writing.
The extended warranty does not automatically cover consumables, wear parts, damage caused by improper use, inadequate maintenance, unauthorised intervention or external conditions outside the Product’s specified operating limits.
Any exclusion shall apply only to the extent permitted by applicable law. A defect in a component excluded from extended commercial warranty coverage does not automatically exclude coverage for a separate defect in a component that remains covered.
11. Service and Spare Parts After the Warranty Period
After the applicable commercial warranty expires, repair, maintenance, technical support and spare parts may be available for a fee, subject to availability and the applicable service terms.
Where required by applicable law, XPATH CNC d.o.o. shall provide or arrange the required after-warranty service and spare parts for the applicable statutory period.
The availability, price and delivery time of individual components may depend on the manufacturer, supplier and continued availability of the relevant part.
12. Limitation of Liability
To the extent permitted by applicable law and subject to the applicable contract, XPATH CNC d.o.o. shall not be liable under the commercial warranty for indirect or consequential losses, including loss of production, business interruption, loss of profit, loss of use, loss of data or internal labour costs.
The Customer is responsible for maintaining appropriate backups of data and programs and for implementing suitable operational and safety procedures.
Nothing in this policy excludes or limits liability that cannot lawfully be excluded or limited, or any mandatory statutory rights available to the Customer.
13. Statutory Rights
This Warranty Policy describes the commercial warranty offered by XPATH CNC d.o.o. It does not replace or restrict any mandatory statutory rights available to the Customer.
Where the Customer qualifies as a consumer, the Customer’s statutory rights relating to non-conforming goods and any applicable mandatory warranty rights remain unaffected.
The commercial warranty is provided in addition to statutory rights and does not reduce any protection that cannot lawfully be waived or limited.
14. Governing Law and Contact Details
This Warranty Policy shall be interpreted in accordance with the applicable law and the relevant sales contract. Mandatory consumer protection rules remain unaffected.
XPATH CNC d.o.o.
Vilharjeva cesta 32
6250 Ilirska Bistrica
Slovenia
Email: info@xpathcnc.com
Website: https://www.xpathcnc.com/